Terms & Conditions

Last Updated:  April 23, 2025

Welcome to #TASKIT! Concierge & Lifestyle Management. By accessing our services—whether online, in person, or through our booking system—you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

These Terms apply to all services provided by #TASKIT!, including Errands & Lifestyle Support, Home & Property Management, Pet Concierge, Virtual & Personal Assistant Services, Transportation & Commute Solutions, Courier Services, and Lifestyle Celebrations. Your use of our services constitutes full acceptance of these terms and our Privacy Policy.

2. Scope of Services

Services are provided based on the selected package tier (Simple, Signature, or Luxury) and may include custom add-ons. Detailed task lists and limitations are outlined in your intake agreement or proposal. We reserve the right to refuse requests that are outside of scope, unsafe, unethical, or violate any laws.

3. Booking & Availability

• Services must be booked at least 24 hours in advance.

• Rush requests (under 12 hours) may incur an additional 30% fee.

• Availability is not guaranteed without confirmation.

• Same-day services and after-hours requests are subject to staffing and availability.
  
  

4. After-Hours & Emergency Requests

• Standard hours: Monday–Friday, 8:30 AM to 5:00 PM EST.

• After-hours services incur a 50% surcharge.

• Emergency requests marked as “Urgent” will be prioritized with a 75% surcharge.

• All urgent requests should be sent via phone or text.
  
  

5. Payments & Fees

• Payments are auto-drafted via the authorization form on your file.

• Invoices are sent monthly or bi-weekly depending on your service plan.

• A failed payment or insufficient funds incurs a $35 fee and may result in service suspension.

• No refunds. Discretionary service credits may be applied at our sole discretion.

6. Client Responsibilities

You agree to:

• Provide accurate, timely information for all service requests.

• Ensure a safe environment for our staff and partners.

• Inform us of hazards, aggressive animals, or home access issues.

• Secure pets as needed and supply care instructions in writing.

• Grant timely access to your home, vehicle, or property, as required.

7. Marketing & Media Release

By engaging with #TASKIT! Concierge & Lifestyle Management, clients grant permission for photographs, videos, testimonials, or service-related content to be captured during service sessions and used for marketing, promotional, or educational purposes across digital, print, or social media platforms. Identifiable images or sensitive content (such as addresses, license plates, or client faces) will never be shared without explicit client approval. Clients have the right to opt out of media use by submitting a written request prior to or during the service. #TASKIT! respects all privacy preferences and will promptly honor all such requests.

8. Property Access & Security

Clients may provide keys, key codes, alarm instructions, or access contacts. These details are kept secure per our Privacy Policy. We are not responsible for any damages or losses resulting from incorrect or incomplete access instructions.

9. Transportation & Commute Services

• Clients and riders must comply with all transportation safety guidelines.

• All passengers must wear seatbelts; children must be in proper car seats provided by the client.

• We are not liable for delays due to traffic, weather, or third-party vendor issues.

10. Pet Services

• Clients must disclose any behavioral issues, allergies, or medical needs.

• We are not responsible for health emergencies unrelated to our conduct.

• In case of emergency, we will contact the designated veterinarian or emergency contact.

11. Third-Party Vendors & Coordination

We may work with trusted vendors to fulfill tasks. These vendors operate independently and maintain their own service policies. We are not liable for third-party performance but will coordinate on your behalf with diligence.

12. Cancellations, No-Shows, and Rescheduling

• Cancel at least 24 hours in advance to avoid charges.

• Late cancellations and no-shows may incur the full service fee.

• Holiday or special event services require 72-hour notice and double service fees.
  
  

13. Liability & Disclaimer

We are committed to professionalism and excellence. However, we are not liable for:

• Indirect or consequential damages, missed appointments, or loss of income

• Incidents resulting from inaccurate client-provided information

• Loss or damage of high-value items unless otherwise insured
  
  

Our total liability for any claim is limited to the amount you paid for the related service.

14. Indemnification

You agree to indemnify and hold harmless #TASKIT! and its contractors from any claims, damages, or legal actions arising from your instructions, property conditions, or violation of these Terms.

15. Confidentiality

All personal information, access codes, and service details are kept confidential. We do not sell or misuse data, and our team is bound by internal privacy protocols.

16. Governing Law

These Terms are governed by the laws of the State of Ohio. Any disputes shall be resolved under the jurisdiction of Hamilton County, Ohio.

17. Amendments

We may update these Terms periodically. Continued use of our services after changes constitutes acceptance of the revised Terms.

Effective Date: April 23, 2025
Questions? Contact us at: support@taskitconcierge.com