TASKIT! Service Guidelines

Last Updated: April 23, 2025

Welcome to the lifestyle of ease, efficiency, and elegance. These Service Guidelines are here to ensure seamless service experiences across all tiers, packages, and offerings at #TASKIT! Concierge & Lifestyle Management.

By engaging our services, you agree to follow the service standards outlined here.

🧭 General Booking & Availability

• All services must be requested at least 24 hours in advance unless otherwise noted.

• We operate Monday–Friday, 8:30 AM to 5:00 PM EST.

• Rush Requests (under 12 hours) = +30% surcharge

• After-Hours Requests (outside standard business hours) = +50% surcharge

• Emergency/Urgent Requests = +75% surcharge – Must be marked URGENT and sent via text or phone call only.
  
  

🧺 Errands & Lifestyle Support

Typical Tasks May Include:

• Grocery runs, post office drop-offs, pharmacy pickups, item returns, dry cleaning

• Gift shopping, packing assistance, basic courier tasks within service area

Policies:

• Service radius: 10 miles from service location

• $0.71/mile after 10 miles

• Holiday errands = 72-hour notice & double rate

• No transportation of controlled substances, large sums of cash, or sensitive documents unless arranged through secure courier services
  
  

🏡 Home & Property Management

Typical Tasks May Include:

• Home check-ins, cleaning supervision, vendor wait service, light organizing, supply restocking

Policies:

• We do not perform licensed trade work (e.g., plumbing, electrical) but can coordinate licensed vendors.
  All in-home visits require prior access details and any relevant alarm instructions.

• Client must disclose any hazards (e.g. pets, construction, alarms, slippery flooring).

• Home must be reasonably safe for entry.
  
  

🐾 Pet Concierge Services

Typical Tasks May Include:

• Pet sitting, feeding, walking, vet/groomer transportation, wellness checks

Policies:

• Client must provide leash, food, crate/carrier, and all special instructions in writing

• Aggressive or reactive pets must be disclose

• We do not administer injections or perform medical care

• Emergency vet visits: client will be contacted first; all expenses are the client’s responsibility
  
  

💻 Virtual & Personal Assistant Services

Typical Tasks May Include:

• Scheduling, calendar/email management, appointment setting, task follow-up, data entry

Policies:

• Clients should provide platform access via secure methods onl

• Tasks are tracked and updated in real-time; summary reports may be provided

• Tasks must be clearly assigned with deadlines, access, and expectations

• We do not provide legal advice, tax prep, or medical assistance
  
  

🚐 Transportation & Commute Solutions

Typical Services:

• Scheduled rides for work commutes, errand-based transport, or client-specific routes
  
  

Policies:

• All passengers must wear seatbelts

• Children must have appropriate client-provided car seats

• Rider changes must be submitted 24+ hours in advance

• We do not guarantee arrival times due to traffic/weather delays but plan efficiently
  
  

📦 Courier Services

Typical Tasks May Include:

• Local pickups and deliveries, vendor drop-offs, office runs, client errands
  
  

Policies:

• No hazardous, illegal, or irreplaceable item

• Items must be secured, labeled, and ready for pickup at the scheduled time

• Proof of delivery can be requested in advance
  
  

🎊 Lifestyle Celebrations

Typical Services:

• Birthday or milestone setup, decor coordination, gift wrapping, vendor liaison
  
  

Policies:

• All packages require a signed agreement and upfront deposit

• Final payment due 24 hours before event

• Vendor services are coordinated but contracted directly with the client unless otherwise arranged

• Travel beyond Cincinnati incurs additional fees/per diem
  
  

🔐 Access & Home Entry Guidelines

• Keys, alarm codes, or entry instructions must be submitted before service day

• All access information is stored securely per our Privacy Policy

• After service, we lock up and reset alarms as instructed

• If an emergency (e.g., break-in, water leak) is detected, we will contact the client and emergency services if necessary
  
  

🛡️ Safety, Conduct & Liability

• Clients are expected to provide a safe, respectful environment for our team

• Our team is background-checked, professionally trained, and discreet

• We reserve the right to refuse service if safety or ethics are compromised

• All services are provided under our Terms & Conditions and Privacy Policy
  
  

🗂️ Feedback & Communication

• We value feedback! Share wins or concerns via email, text, or our post-service surveys

• Urgent matters should be called in or marked "URGENT" in messages

• Service summaries and usage reports are available upon request for regular clients
  
  

Questions or Custom Requests?
We’re happy to tailor your experience. Reach out to us via our contact form on our contact page.